Privacy Policy
Last updated on: Jun 1, 2026
1. Identity of the Data Controller
The data controller responsible for your information is EVENHERO LTD, located at 4 Kleisouras Agios Athanasios, 4105, Limassol, Cyprus.
2. What Information We Collect and Where We Get It
We collect your contact and billing information (such as your name, email, and credit card details) directly from you when you create an account or buy a ticket.
When you use our websites, subject to your choices, we use tracking tools like browser cookies to collect information about your browser, device, IP address, and your location.
3. How We Use Your Information and Why (Lawful Basis)
We process your personal data for the following purposes, based on the corresponding legal grounds:
- Performance of a Contract: To process your order, take payment, and provide you with customer support. This also allows you to access the web as a registered user and enables us to adequately provide the services you request.
- Consent: To contact you with information or offers regarding upcoming events and to deliver tailored advertising. This includes automated decisions, such as sending emails to inform you of an abandoned cart or providing personalized promotional offers based on your demographic characteristics.
- Legitimate Interests: To prevent or detect unlawful behavior, protect our legal rights, and prevent ticket touting, fraud, or other crimes.
4. Who We Share Your Information With
Event Partners: We share your information with Event Partners (such as the artist, promoter, or venue) to enable them to run the event, allocate seating, and notify you of any changes.
Service Providers: We share information with third parties who perform services on our behalf, including cloud hosting providers that support our IT infrastructure and payment platforms that process your transactions.
5. Data Retention
We log your activity, and as long as your account remains active, we will continue to retain the information we have processed about you to keep your tickets assigned to you.
Your personal data will be kept as long as you do not request its deletion, or it will be deleted automatically if your account has 7 years of inactivity.
However, we may retain certain purchase information for accounting and tax purposes even after you have deleted your account.
6. Your Rights
You have the right to access your personal data, request the rectification of inaccurate data, and request the deletion of your data when it is no longer necessary for the purposes it was collected.
In certain circumstances, you may also request the limitation of the processing of your data or object to its processing.
7. Cookie Policy
outcy.com uses cookies to recover information and offer a more agile navigation experience, avoiding the need to ask for data you previously provided.
We use analytical cookies to analyze user behavior anonymously, functional cookies to help you have a better site experience (like remembering your last search), and advertising cookies to show ads suited to your interests.
For detailed information on the specific cookies we use and how to manage your consent preferences, please read our comprehensive Cookie Policy.