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General Terms and Conditions of Sale

Last updated on: Jun 1, 2026

1. Introduction and Company Information

  • Company Name: EVENHERO LTD
  • Registered Office: 4 Kleisouras Agios Athanasios, 4105, Limassol, Cyprus
  • Registration Number: HE 493508
  • Contact Details: [email protected]

By using the websites and mobile applications (collectively, the "Site") provided by EVENHERO LTD and its affiliates (collectively "EVENHERO LTD," "we," or "us"), you expressly agree to be bound by the following Terms of Use and Purchase Policy. These terms govern your use of the Site and your purchase of any tickets, products, or services through the Site.

2. Definitions

Event: means an entertainment event, including, without limitation, a concert, exhibition, sports, theatrical and/or music event.

Tickets: means tickets or other types of evidence for an Event sold by EVENHERO LTD with permission of the Rights Holder.

Rights Holder: means the person, firm, company, or other third party which organizes, promotes, performs, or otherwise provides Events, or holds the right to sell Tickets.

Venue: means any facilities or locations of any nature where the Event is being held.

2.1 EventHero - Role and Responsibilities

(a) Intermediary Service Provider: EVENHERO LTD operates strictly as an online ticketing platform and intermediary agent. Our Site provides the technological infrastructure to facilitate the sale and distribution of tickets between you (the user or ticket buyer) and third-party event organizers, promoters, venues, or creators (collectively referred to as "Organizers").

(b) Disclaimer of Organization: EVENHERO LTD does not organize, produce, host, direct, manage, or control the events listed on the Site. We do not endorse any specific events and are not responsible for the planning, execution, quality, safety, or content of any event.

(c) Direct Contract with Organizers: When you purchase a ticket or register for an event through our Site, you are entering into a direct contractual relationship with the respective Organizer, not with EVENHERO LTD. The tickets purchased are subject to the specific terms, conditions, rules, and entry policies established by the Organizer and the venue management.

(d) Limitation of Event Liability: Because our role is exclusively limited to providing the ticketing technology and processing the transaction, EVENHERO LTD shall not be held liable for any event cancellations, postponements, alterations in the lineup or schedule, venue changes, denied entries, or any injury, loss, or damage sustained by the user prior to, during, or after the event.

(e) Refunds and Claims: Any claims, complaints, or disputes regarding the event itself, including requests for refunds due to canceled, severely altered, or rescheduled events, must be directed to and resolved by the Organizer. EventHero will only process refunds if explicitly authorized and instructed to do so by the Organizer, and strictly in accordance with the Organizer's own refund policy.

3. Purchase Policy & Ticket Rules

3.1 Purchasing & Pricing

EVENHERO LTD generally acts as an agent for the Rights Holder when selling Tickets to Events on our Site. We do not set the Ticket price or determine seating locations. All Tickets are offered subject to availability. The price of the Ticket shall be the price set at the time we accept your order, plus any applicable taxes, service fees, order processing fees, and delivery fees. Your order is not accepted and final until you receive an Order Confirmation.

3.2 Delivery

Different methods for delivery of Tickets may be available as specified on the Site (e.g., Print@Home, Will Call, Mobile/in-app delivery, Courier). If your Tickets are not being held at the Venue box office, and you have not received your Tickets seventy-two (72) hours prior to the Event, please contact us immediately.

4. Refunds, Exchanges, and Cancellations

Pursuant to the Cyprus Consumer Rights Law (Law 133(I)/2013), the statutory right of withdrawal does not apply to the provision of services related to leisure activities if the contract provides for a specific date or period of performance. Notwithstanding this, EVENHERO LTD permits refunds according to the process and timelines detailed in Section 4.1. Additionally, the following policies apply to event changes:

Cancelled Events: If an event is cancelled and not rescheduled, we will issue a refund of the purchase price you paid for your Ticket(s) once funds have been received from the Rights Holder(s).

Rescheduled Events: If an Event is postponed, rescheduled, or moved, your Ticket(s) is still valid. Refunds, credits, or exchanges for rescheduled events are determined exclusively by the applicable Rights Holder on an Event-by-Event basis.

Under no circumstances will we refund, reimburse, or otherwise be liable for travel, lodging, or any other personal arrangements, costs, or expenses incurred in connection with an Event that is canceled, postponed, rescheduled, moved, or otherwise changed.

4.1 Refund Claim Process

(a) Requests submitted 6 weeks or more prior to the Event: If you submit a formal refund request at least six (6) weeks before the scheduled date of the Event, EVENHERO LTD will process and issue a refund for your ticket purchase.

(b) Requests submitted less than 6 weeks prior to the Event: For any refund requests submitted less than six (6) weeks before the scheduled date of the Event, EVENHERO LTD cannot automatically process a refund. Upon receiving your request, we will contact the respective Event Organizer to seek their authorization. The decision to grant or deny the refund will be at the sole discretion of the Organizer, based on their specific event policies.

(c) Denial by the Organizer and Direct Claims: If the Event Organizer denies the refund request, EVENHERO LTD shall have no further obligation or financial liability regarding the transaction. In such instances, EventHero will provide you with the Organizer's direct contact information. Any further disputes, claims, or demands for a refund must be directed to and pursued by you directly against the Event Organizer.

5. Event Rules, Health, and Safety

Ticket holders must comply with all relevant statutes, safety announcements, and Venue regulations whilst attending the Event. The Rights Holder or management of the Venue reserves the right to refuse Ticket holders' admission or request they leave the Venue if their conduct is disorderly, threatening, or violates Event Rules.

Prohibited Items: The use of equipment for recording or transmitting audio/visual material inside the Venue is strictly forbidden. Animals (except service animals), laser pens, outside food/drink, potential weapons, and illegal substances are not permitted.

Infectious Disease Waiver: By attending an Event, you voluntarily assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness (including COVID-19), to the maximum extent permitted by applicable law.

6. Terms of Use & Acceptable Use Policy

The Site is not intended for use by anyone under the age of 18 without parental consent, and direct purchases by individuals under 18 are strictly prohibited. When using the Site, you agree that you will comply with applicable law and provide truthful information. You strictly agree NOT to:

  • Use any robot, spider, site search/retrieval application, or automatic device to access our Site for any purpose without our express written permission.
  • Use any software, tool, routine, or system (e.g., ticket bots) to search for, reserve, or buy tickets on the Site.
  • Order a number of tickets that exceeds the stated limit for that event.
  • Post or transmit any infringing, libelous, defamatory, obscene, inflammatory, or profane material.
  • Reproduce, decode, decrypt, or reverse engineer any Tickets or underlying algorithms or barcodes.
  • Take actions to interrupt, damage, disable, overburden, or interfere with the Site's functionality.

Use by Minors: If you are under the age of 18, you may only access or use the Site under the direct supervision and explicit prior consent of a parent or legal guardian who has read and agreed to be bound by these Terms. Notwithstanding the foregoing, the direct purchase of products or services by individuals under 18 is strictly prohibited.

7. Intellectual Property & User Content

Logos, trademarks, and service marks found on this Site are the property of EVENHERO LTD or its licensors, promoters, venues, or artists. By submitting or posting comments, images, or other content ("Your Content") on the Site, you grant EVENHERO LTD a perpetual, irrevocable, royalty-free, worldwide license to use, modify, reproduce, and distribute Your Content for commercial and non-commercial purposes.

8. Notice of Illegal Content (EU DSA)

In accordance with the EU Digital Services Act (DSA) and the Cyprus E-Commerce Law, if you believe that any content on the Site infringes your copyrights or constitutes illegal content, you may submit a notice to our compliance team at [email protected] including:

  • Sufficient details to locate the infringing/illegal material (e.g., a direct URL).
  • Your contact information.
  • A good-faith statement that the material is unauthorized or illegal.

9. Disclaimer of Warranties and Limitation of Liability

THE SITE AND ALL CONTENT IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT YOUR ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.

YOUR USE OF THE SITE IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE CYPRUS AND EU CONSUMER LAW, IN NO EVENT WILL EVENHERO LTD BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR ATTENDANCE AT AN EVENT. Our maximum liability to you will not exceed the greater of (a) the total fees you paid to us in the 6 months prior to the action giving rise to the liability, or (b) 100 EUR.

10. Dispute Resolution and Governing Law

10.1 Governing Law: These Terms and Conditions, and any dispute, controversy, or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of Cyprus.

10.2 Amicable Settlement: In the event of any dispute arising from your use of the Site or our services, you agree to first contact EVENHERO LTD directly to seek an amicable resolution. Both parties agree to negotiate in good faith to resolve the dispute for a period of at least thirty (30) days before initiating any formal legal proceedings.

You can contact us via email: [email protected]

10.3 Jurisdiction: If a dispute cannot be resolved through informal negotiations, you irrevocably agree that the courts of the Republic of Cyprus (specifically in the district of Limassol) shall have exclusive jurisdiction to settle any such dispute or claim.

10.4 EU Online Dispute Resolution (ODR): If you are a consumer residing in the European Union, we hereby inform you that the European Commission provides an online dispute resolution platform, which is accessible at http://ec.europa.eu/consumers/odr. Consumers may use this platform for resolving disputes out of court.

11. Data Protection and Privacy

11.1 Regulatory Compliance: EVENHERO LTD is committed to protecting your personal data. All processing of personal data is carried out in strict compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Cyprus Law providing for the Protection of Natural Persons with regard to the Processing of Personal Data and for the Free Movement of such Data (Law 125(I)/2018).

11.2 Data Controller: For the purposes of the GDPR, EVENHERO LTD, registered in Cyprus, acts as the Data Controller for the personal data collected through the Site when you register an account or browse our platform.

11.3 Data Sharing with Event Organizers: By purchasing a ticket through our Site, you acknowledge that EVENHERO LTD may need to share necessary personal information (such as your name, email, and ticket details) with the specific Event Organizer, Promoter, or Venue for the purpose of fulfilling the contract, granting access to the event, and managing venue security. In such instances, the Event Organizer acts as an independent Data Controller regarding the data they receive.

11.4 Privacy Policy Integration: The specific details regarding what personal data we collect, how it is processed, your rights as a data subject (including the right to access, rectify, or erase your data), and our retention policies are outlined in our comprehensive Privacy Policy. The Privacy Policy is incorporated by reference into these Terms and Conditions. By agreeing to these Terms, you also acknowledge that you have read and understood our Privacy Policy.